OceanBase Managed Operations Support
Teams without dedicated OceanBase operators after go-live.
Problems we address
- On-call engineers unfamiliar with log stream failover
- Repeated memstore or replication incidents
- Backup jobs failing silently
Scope
- Incident pairing during agreed windows
- Runbook maintenance
- Backup and restore drill support
- Escalation guidance to vendor support when needed
Activities
- On-call pairing for defined severities
- Monthly operational review optional
Deliverables
- Updated runbooks
- Incident notes and follow-up actions
Customer prerequisites
- Defined escalation paths
- Monitoring access
Engagement process
- Scope and SLA discussion
- Onboarding to your cluster context
Supported deployment models
- Customer-operated clusters
Limitations
- This is consulting operations support, not 24/7 managed service unless explicitly scoped.
- We do not replace OceanBase commercial support agreements.